Order & Delivery
- All orders must be paid in full before they are dispatched.
- We aim to deliver all orders within 4 working days after payment is cleared. Most orders arrive sooner.
- Orders are sent via courier to the address registered with your account.
- We only deliver to the cardholder’s billing address or a verified business address.
Damaged Items
- If your item arrives damaged, please contact our Customer Services team at 02084320727 as soon as possible.
- We may ask you to send a photo of the damaged item before issuing a replacement or refund.
- Do not throw away the damaged item until we advise you to do so.
Incorrect or Missing Items
- If you receive the wrong item, contact Customer Services immediately and provide a description and barcode of the item.
- If something is missing from your delivery, contact us right away.
- We may request a photo of the packaging for our investigation.
- You must notify us of any delivery issues within 48 hours of receiving the goods.
Agreement to Delivery Terms
- By ticking the box during checkout, you agree to our full delivery terms, which can be found on our delivery page.
Website Terms of Use
- By using our website, you agree to these Terms & Conditions. If you do not agree, please do not use the site.
Privacy & Personal Information
- Your personal information is kept secure and used according to the Data Protection Act 1998.
- We never sell your personal data.
- We collect your information only when you:
- Place an order
- Sign up for emails
- Enter competitions
- Participate in surveys
- Provide feedback
Information we may collect includes your name, email, phone number, billing and delivery address, and payment details.
How We Use Your Data
- To manage and improve our website and services
- To process your orders
- To contact you with updates, promotions, or important service information
- To understand how our website is used through device and traffic data
Security
- We use SSL technology to protect your personal and payment data.
- Your information is never shared with outside companies for marketing.
- Some third parties help us process your order and must follow our privacy rules.
Cookies
- We use cookies to improve your browsing experience.
- Cookies do not give us access to your computer or personal information.
- You can turn off cookies in your browser settings, but this may affect website functionality.
Staying in Touch
- If you sign up, we may contact you about new products, offers, and promotions.
- You can unsubscribe anytime using the link at the bottom of our emails.
Third Parties
- We may share your data with trusted third parties for order processing or research.
- We do not share your data for marketing without your permission.
Policy Changes
- We may update our terms occasionally. Please check our site regularly for changes.
Your Account
- You are responsible for keeping your account details and password confidential.
- Inform us immediately if your account is accessed without permission.
- We reserve the right to block access or cancel orders if necessary.
Website Errors
- We aim to provide accurate information but occasional errors may occur.
- If an item is wrongly priced, we’ll inform you and ask if you want to proceed at the correct price.
- We can update product details or fix errors at any time without notice.
Website Access
- Website access may be interrupted for maintenance or updates.
- You are responsible for ensuring your equipment and software are suitable for using our website.
- We are not liable for any damages from using or being unable to use the site.
Product Availability
- Some products are in limited stock and may not be restocked.
- Not all products are available in every store. Please call to confirm before visiting.
VAT
- All prices shown include 20% VAT.
Promotional Codes
- Promo codes must be applied during checkout.
- We cannot add discounts afterward. If you need help, contact Customer Services at 02084320727.
Payment Issues
- If your payment fails, we will not dispatch your order.
- Orders may be delayed if there are technical errors, payment issues, or stock problems.
- If issues persist, please try another payment method.
Security Checks
- We carry out security checks on all orders to prevent fraud.
- This may include contacting you or using fraud prevention services in line with our Privacy Policy.
Delivery Risk
- We are responsible for your items until they are delivered to your specified address.
- Delivery fees are refundable if you cancel within 7 working days of receiving your order.
Governing Law
- These terms are governed by the laws of England and Wales.
- Any disputes will be handled in English courts.
Gift Vouchers & eVouchers
- If a voucher is used and the associated payment fails fraud checks, the voucher will not be reactivated.
- We cannot apply a voucher code after an order is placed.
- If an item bought with an eVoucher is returned, we will refund the eVoucher first, then the rest to your card.
Customer Reviews & Q&A
By submitting reviews or questions:
- You confirm the content is your own and you’re at least 13 years old.
- Your submission must be honest, respectful, and not violate any laws or third-party rights.
- We may use, edit, or remove your content at our discretion.
- You give us permission to use your content worldwide without compensation.
- Your email may be used to update you about your submission status.